Insurance agents typically represent only one insurance company. As a result, they are often referred to as "captive" agents. Insurance brokers represent multiple insurance companies. Thus, brokers are free to offer a wider range of products to their clients. They can search the market and obtain multiple price quotes to fit their clients' budgets. You might say that agents work for the insurance company while brokers work for their clients.
I was referred to IBOA by a close friend of ours. Just like my friend, I hated the time it took to having to shop around and get quotes for auto insurance. I spoke with Michael H. for roughly 15 minutes and he was insightful and provided great customer service. Within 1 hour he provided me multiple quotes ranging from good to best. Absolutely fantastic experience and can't wait to call them up to get me a setup with home insurance. Thank you again for all you folks do! You gave me the best gift of all, my time back!

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Most of the time, agents are independent contractors, and they can be either captive agents or noncaptive agents (also known as independent agents). The former means that they work directly for a single insurance company, and the latter means they work for multiple insurance companies. Brokers, like Policygenius, are more independent, and work with a large number of insurance companies. They may also sell more insurance products, like disability insurance. Captive agents have fewer options to offer you because they only have their parent company’s policies to choose from.
Several years ago, National Office Services, Inc., experienced a significant loss due to a fire in their manufacturing facility. CEO Greg Schneider discusses how Brooker Insurance helped foster an immediate response in order to clean up, re-build, and restore business operations as quickly as possible. A fast claims response is essential for anyone suffering a loss.
Other pros of Progressive include it being an online company. You can get a quote directly from the Progressive website without having to speak to an agent. Cons of Progressive involve its customer service. Customers in the J.D. Power survey only gave mediocre remarks for Progressive for its buying experience and claims handling process. It isn't the worst, but Progressive is far from the best in the field. Because of this, Progressive might be the best insurer ideally for customers prioritizing low rates, especially after an accident, and do not mind a bit more cumbersome claims handling process.

Auto Insurance

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