Insurance agents typically represent only one insurance company. As a result, they are often referred to as "captive" agents. Insurance brokers represent multiple insurance companies. Thus, brokers are free to offer a wider range of products to their clients. They can search the market and obtain multiple price quotes to fit their clients' budgets. You might say that agents work for the insurance company while brokers work for their clients.
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When you start your search, you can pick an independent agent or a captive (or direct) agent. An independent agent may sell policies from many different companies. A captive agent sells insurance for only one company. Independent and captive agents represent insurance companies and receive a commission from the insurance company for the sale of its policies.
It feels great to use a Broker again, for all of our Insurance needs. Super professional from the first intake call, to working with the agent, Michael. Plus a quick turnaround on the quotes. I had numerous questions they spent the time answering before moving forward. They also got us more coverage and additional policies to further protect our family. Icing on the cake...saving us well over a $100/month. Great service, great rates...looking forward to continued service.
I recently moved to AZ from NY. In order to get a new license and AZ plates for my car, I contacted Insurance Brokers of Arizona to get me the best price for auto and homeowners insurance. In less than 24 hours, I got GREAT coverage for both! I spoke to Michael, who was very professional and friendly! He answered all of my questions, and got the necessary paperwork to me quickly. This was a very positive experience and I highly recommend using this company to everyone!
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Other pros of Progressive include it being an online company. You can get a quote directly from the Progressive website without having to speak to an agent. Cons of Progressive involve its customer service. Customers in the J.D. Power survey only gave mediocre remarks for Progressive for its buying experience and claims handling process. It isn't the worst, but Progressive is far from the best in the field. Because of this, Progressive might be the best insurer ideally for customers prioritizing low rates, especially after an accident, and do not mind a bit more cumbersome claims handling process.